Customer Service Representative (Scheduling Coordinator)

Conshohocken, PA

Conicelli Autoplex is seeking a motivated, experienced Customer Service Representative for our centralized Service Business Development Center.  Our ideal candidate will have excellent customer service skills, strong communication skills and the ability to multi-task in a busy call center environment. 

Job Responsibilities:

• Create and maintain a positive customer experience
• Communicate with customers via telephone, email and text
• Coordinate schedules and document customer needs in our CRM system
• Establish productive relationships with Service Advisors, Parts Managers and external Customers

Job Requirements:

• High school diploma or equivalent
• Possess excellent organizational, written and verbal communications skills
• Ability to work in a fast-paced call center environment
• Strong computer and typing skills
• Capable of working with a diverse workforce and customer base
• Skilled in problem solving and customer satisfaction
• Experience in the automotive industry is a plus
• Ability to work every other Saturday from 9am-12pm

Job Benefits: 
We provide a positive, professional work environment. Our team members enjoy many benefits including:

• Full-Time Employment
• Medical, Dental and Vision
• Vacation/Paid Time Off
• 401(k)
• Competitive hourly rate with bonus structure (earning potential of $35,000+ annually) 

We are an Equal Opportunity Employer.

All applicants must be able to pass pre-employment testing including background checks and drug screen.